I have been working in the suburbs of Washington D.C. this week. When I booked my trip, my usual hotel in the area was full, so I thought that the Hilton at Dulles would be a good alternative. I couldn’t have been more wrong.
When I went to shower on the first morning of my stay, I found pubic hairs and rust stains in the bathtub. As I hadn’t gotten moving as early as I’d have liked, I simply rinsed the tub with very hot water and hoped for the best. The furniture, carpets and linens while appearing clean, were heavily worn and just in poor shape.
The hotel has two restaurants. The Old Ox Grille, seemingly the formal restaurant, remained closed for the duration of my stay. The hotel’s bar and lounge was the only dinner option on the property. The prices were comparable to a diner with the highest priced menu item around $20 and most entrées around $15. I gave the bar three chances this week to serve me something worthwhile. They failed.
On Monday, My waiter took ten minutes to acknowledge my presence while he conversed with the customer at the next table about getting training for a career change. I would never begrudge someone the pursuit of a better life, but this waiter had a job to do, and could have easily had his conversation after taking my order. When he finally did arrive at my table, I ordered a crab cake entrée. I was quickly brought bread and a salad. The salad contained the hard white parts of iceberg lettuce, topped with some aging diced tomato and cucumber, then covered in shredded cheddar cheese. The entrée consisted of two two-inch crab cakes that I would swear had been frozen. There was more cake than crab, and I found no less than three pieces of cartilage in them. The cakes were swimming in mass-produced chipotle mayonnaise. The dish was topped off with undercooked asparagus spears with a somewhat astringent flavor and accompanied with a scoop of processed mashed potatoes. I expected better in an area famous for crab.
I had a big lunch on Wednesday and decided to go in for an appetizer and a couple of drinks. I chose a fried shrimp and calamari plate and some Guinness. I suppose I should have known better than to trust a hotel bar outside Ireland to pour a decent pint of Guinness. What I got was so bitter, I wouldn’t have recognized it as Guinness. The seafood did not taste or feel fresh and was both overcooked and soggy with grease to the point that the batter slid off. I sent the plate back.
Finally, on Friday night, I didn’t want to drive very far, and the only alternatives I could find nearby were fast food. So I set my expectations low and ordered something that seemed simple and difficult to ruin. I ordered strip steak with a baked potato and creamed spinach. It was no surprise to find that even my lowered expectations weren’t met. The steak was tough and full of gristle, with the silver skin still attached. The accompanying béarnaise sauce tasted metallic. The creamed spinach consisted of frozen spinach floating in cream with some raw garlic chips, and the baked potato was burned to the point that the skin was tough and leathery and the inside was dry. Not wanting to risk the bad béarnaise, I chose to pepper my steak but found that the pepper mill on the table wasn’t working. Being pretty hungry, I did eat the steak, but I couldn’t bring myself to eat the potato or spinach and sent them back. The manager offered me a free dessert and ten percent off my bill, so they did at least make an effort to make good on the situation. Unfortunately, the mass-produced pie I received had a burned crust. At least they’re consistent.
The employees I dealt with were cheerful and helpful, with one glaring exception. While I was having my bitter Guinness and soggy calamari, I was trying to get some work done on my laptop. The hotel’s wi-fi service is on a 24-hour cycle. My 24 hours ran out while I was at my table, and the login page in the bar was asking for a code rather than my name and room number. I asked my server about this and was told I would have to go to the front desk to get a code, and then he walked away. I had my work, food and beer spread out before me, and the front desk is no more than twenty feet from the door to the bar. I was a bit annoyed that the server didn’t offer to get me a code. Isn’t this a service industry? Since the server wandered off and I didn’t want to leave my table unattended, I called the front desk from my cell phone, explained the situation and asked for a wi-fi code. I was told that they would send an engineer. After an hour and fifteen minutes, I had finished my beer and done what work I could over my phone’s 3G connection, but I never saw an engineer.
On my final night, the fire alarm sounded and the hotel was evacuated, giving me the perfect photo to go along with this review. Thankfully, it seems there weren’t any significant damage or injuries as guests were let back into the hotel fifteen minutes after the fire department arrived. The next morning, before I left for the airport, I found that the concierge lounge was serving stale croissants on the continental breakfast buffet.
As you might guess, I cannot recommend this hotel. I will not eat or sleep here again. There are plenty of hotel options in the Herndon/Reston, VA area and I’ve had lovely experiences at some of them in the past. I suspect this hotel gets away with having such low standards due to its proximity to Dulles airport.
I hope this review helps to prevent some terrible experiences.